Some of the most commonly asked questions about our web hosting services. If you don't see an answer here, just contact us or visit our Knowledge Base for more information.

1. What should I consider when choosing a package?
2. Why is it so affordable?
3. Do you have a money back guarantee?
4. Can I transfer my domain to you?
5. Can 24by7webhosting host international and other types of domain names?
6. How do you bill?
7. What forms of payment does 24by7webhosting accept?
8. Can I resell your service?
9. Do the web hosting fees include the cost of my domain name?
10. Can I access my domain name via www.domain.com and just domain.com?
11. What if I don't want to register a domain name?
12. What kind of tech support is available?
13. What is next after signing up?

1. What should I consider when choosing a package?
There are four basic items you should think about when selecting the right web hosting package:
· How large will your web site be? Estimate the number of pages your web site will have and their content. How many images, music files, video files or other content do you plan to add? The more pages and files, the more disk space you will require.
· How busy will your web site be? Estimate the number of customers who will visit your site on a busy day. The more people on your web site, the more data transfer you will require.
· How many email accounts will you need? You will probably want a separate email for each employee and a few accounts for things like sales@my-business.com or info@my-business.com.
· How important will your web site be to your business? Is it so critical that without a web site your business will fold, or is it more of a competitive advantage that increases your visibility in the market? The more people who use the site and the more it affects their decisions and actions, the more important a web site is to your business.

2. Why is it so affordable?
In hosting, the primary costs are marketing, support and infrastructure. 24by7webhosting leverages a 3rd party data center thus reducing those costs to a fraction of what most large hosts incur. In addition, our support is provided online via our Member service center and our Member Forums. Lastly, we leverage our free hosting accounts for a great deal of our marketing thus reducing those costs. In return, we pass our savings on to you.

3. Do you have a money back guarantee?
YES we sure do! We are committed to your satisfaction.

4. Do you show any sort of ads on paid accounts?
No - we do not show any sort of ads whatsoever on paid accounts. You are in total control of that space.

5. Can I transfer my domain to you?
Yes you can, and it's quite easy. When you signup, simply indicate that you will be transferring your domain and we'll be sure to include step by step instructions in your welcome email.

6. Can 24by7webhosting host international and other types of domain names?
Yes we can. While our registration services may not allow you to purchase any type of domain name through us - if it can be registered, (anywhere!) then we can host it.

7. How do you bill?
24by7webhosting offers a quarterly or a yearly payment plan for all paid hosting services.

8. What forms of payment does 24by7webhosting accept?
24by7webhosting accepts Visa, MasterCard, Discover, and Paypal for payment. PayPal payments will be accepted from VERIFIED members only. Payments from unverified paypal members will simply be ignored. We do not accept any sort of checks at this time.

9. Can I resell your service?
Sure. Obviously our prices are already set at rock bottom, but you are welcome to resell our services to your customers.

10. Do the web hosting fees include the cost of my domain name?
No. You are responsible for all fees involving the registering of your domain name. You may register your name anywhere you like.

11. Can my domain be accessed via www.domain.com and just domain.com?
Yes indeed. Many hosts offer you just one or the other (usually with the www) but your 24by7webhosting web hosting account will answer to both www.yourdomain.com as well as just yourdomain.com.

12. What kind of technical support is available?
24by7webhosting offers technical support 24x7 through our online service center and through our Member Forums. 24by7webhosting has friendly and knowledgeable technicians available to assist you 24 hours a day, 7 days a week. Most requests submitted through our service center are addressed within an hour or two.

13. What is next after signing up?
Once you have completed your signup and your payment has been approved we will activate your account. This whole process usually happens within few minutes, but can sometimes take up to 12 - 24 hours. Once activated you will receive your welcome email with all the info you need to get started. If you have not received your welcome email within 4 hours of signup please contact us at sales@24by7webhosting.com and we will gladly assist you.